Refugee Support Devon offers the following services, each of which is carried out by our team of dedicated staff and volunteers:

General Drop-In Service:

Our general enquiry drop-in service is for clients who do not come under the Vulnerable Persons Resettlement Scheme (VPRS). Neli Montes de Oca, our casework coordinator, runs this service bi-weekly and provides practical support for individuals (using telephones, emails, contacting services, understanding utilities), as well as dealing with the case-by-case immigration issues and applications.

Opening Hours: Tuesdays and Thursday, 10.00am – 12.00pm and 2.00pm – 4.00pm.



Also coordinated by Neli Montes de Oca. Neli, alongside a team of volunteers, support RSD clients by making regular home visits, as well as visits with them to the job centre, Exeter City Council, and other local organisations. They will attend in order to offer language support, but most of the time attend to offer moral support in order to reduce client worries and concerns.


Vulnerable Persons Resettlement Scheme Clinic:

This clinic is run specifically for our clients/families who come under the Vulnerable Persons Resettlement Scheme (VPRS) and the Vulnerable Children’s Resettlement Scheme (VCRS). Our resettlement coordinators, Tameem Shaaban (Newton Abbot office only), Sahar Alnaas, and Souad Fadel, provide support on a range of topics, including practical support, housing, job, and benefit applications, to families resettled throughout Devon.

Opening Hours: Mondays and Wednesdays, 1.00pm – 3.00pm.


OISC Level 1 Immigration Advice Clinic:

Run by Neli Montes de Oca, our casework coordinator, and three qualified volunteers, our immigration advice clinic provides services relating to confirmation of British nationality status or naturalisation as a British Citizen, replacement of Biometric Residence Permits (BRP), applications for travel documents and other legal enquiries.

Opening Hours: Thursdays, 12.30pm – 2.30pm.


Education & Employability:

Our education and employability coordinator, Denise Parker, coordinates language tuition either in classes or 1:1 via a network of trained ESOL volunteers. Developing English proficiency helps to increase the possibility of employment and integration into the local community. Denise also provides support for applications for further education and has developed services to help clients move towards employment in collaboration with Job Centre Plus.


Women’s Group:

Monthly activities are held for all our female clients to attend with their children (crèche is provided). Run by two of our resettlement coordinators, Sahar Alnaas and Souad Fadel, they put on various days out including activities such as cooking, art, music, and discussion of various cultural topics. This is often a place for women to meet and provides the opportunity to build a supportive community for new arrivals.



We have three volunteers who dedicate their time to growing and maintaining our allotment of fresh produce for clients to take home in the spring, summer, and autumn months. This often helps to feed our families and provides them with fresh food for a small donation in return.


If you have any questions about our services, please contact us here.

If you wish to get involved and volunteer with any of our services, please click here.

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