Services

Refugee Support Devon offers the following services, each of which is carried out by our team of dedicated staff and volunteers:

General Drop-In Service:

Our general drop-in service is run by Neli Montes de Oca, RSD’s casework coordinator, bi-weekly and provides practical support for individuals (using telephones, emails, contacting services, understanding utilities) and the use of English-speaking staff and volunteers to assist clients with their enquiries.

Open: Tuesdays and Thursday, 10.00am – 12.00pm and 2.00pm – 4.00pm.

 

Outreach/Befriending:

Also coordinated by Neli Montes de Oca alongside a team of volunteers, supporting RSD clients by making regular home visits, as well as accompanying them to the job centre, Exeter City Council, and other local organisations. They will attend in order to offer language support, but also to offer moral support in order to reduce client worries and concerns.

 

Vulnerable Persons Resettlement Scheme Clinic:

This service is offered specifically to our clients/families who have been relocated to Devon as a result of the war in Syria under the government’s Vulnerable Persons Resettlement Scheme (VPRS) and the Vulnerable Children’s Resettlement Scheme (VCRS). Our resettlement coordinators, Tameem Shaaban and Souad Fadel, provide support on a range of topics, including practical support, housing, job, and benefit applications, to families resettled throughout Devon.

Open: Mondays, Wednesdays and Fridays, 1.00pm – 3.00pm.

 

OISC Level 1 Immigration Advice Clinic:

Run by Neli Montes de Oca, our casework coordinator, and three qualified volunteers, our immigration advice clinic provides Level One advice relating to confirmation of British nationality status or naturalisation as a British Citizen, replacement of Biometric Residence Permits (BRP), applications for travel documents and other legal enquiries. Clients attending this clinic are usually referred from RSD’s drop-in service.

Opening Hours: Thursdays, 12.30pm – 2.30pm.

 

Education & Employability:

Our education and employability coordinator, Denise Parker, coordinates language tuition either in classes or 1:1 via a network of trained ESOL volunteers. Developing English proficiency helps to increase the possibility of employment and integration into the local community. Denise also provides support with applications for further education and has developed links with local services offering clients employment opportunities.

 

Women’s Group:

Monthly meetings are organised by our resettlement coordinator Souad Fadel, usually on the last Saturday of each month, and will include day trips to local places of beauty or interest, activities such as cooking, art and music, and talks from invited speakers about issues relating to life in the UK. This is also a place for women to meet and provides the opportunity to build a supportive community for new arrivals. RSD’s Women’s Group is offered to all our female clients and a crèche, with fully qualified child minders, is provided where appropriate.

 

Allotment:

Our allotment is available for use by all our clients and is maintained around the year by our volunteers who dedicate their time to growing fresh produce for clients to take home in the spring, summer, and autumn months.

 

If you have any questions about our services, please contact us here.

If you wish to get involved and volunteer with any of our services, please click here.

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